Return Policy
Last Updated: 10th February 2025
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all Aura Strips purchased from our official website, www.aurastrips.co.uk. To qualify, you must initiate the return within 60 days of your purchase date.
Refund Conditions
- 100% Refund: Product is unused, in its original packaging, and in resalable condition (all magnetic stickers intact).
- 50% Refund: Product has been partially used (some magnetic stickers are missing).
- 0% Refund: If all magnetic stickers have been used or the product is obviously fully used.
Return Process
- Contact Us: Email hello@aurastrips.co.uk with your order number and reason for return.
- Shipping: Unless otherwise required by law, you are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Approval & Processing
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets the above conditions.
- Notification: We will notify you via email regarding the approval or rejection of your refund.
- Payout: Approved refunds will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
Exchanges
- If you wish to exchange your product for a different variant or replacement, please contact us at hello@aurastrips.co.uk. We will do our best to assist, subject to product availability.
Contact Information
For any further questions or concerns about our Return Policy, please email us at hello@aurastrips.co.uk.